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seoulive is committed to providing the highest quality K-beauty products and ensures that all items are shipped in perfect condition.
Defective or Incorrect Items: If you receive a defective or incorrect product, you may request a return (refund) within 30 days of receiving your package. In such cases, seoulive will cover all return shipping costs and any additional fees.
Change of Mind (Dubai Return Center): Unlike other global services, we allow returns for a change of mind, provided the product remains unopened and unused. However, for change-of-mind returns, the round-trip shipping costs (original shipping fee + return pick-up fee) will be deducted from your refund.
Refund Process: Approved refunds will be processed via the original payment method and may take approximately 2 to 15 business days.
To initiate a return, please submit a 1:1 Inquiry to the seoulive Customer Service Center with the following details:
seoulive does not offer direct exchange services at this time. If you wish to exchange an item, please return the original item (if eligible) for a refund and place a new order. Actual product colors may vary slightly depending on your device settings and individual skin tones.
For further inquiries, please contact our [1:1 Customer Service Center].
B&A *** | January 9, 2026
This is a cooling gel cream, and paired with the cooling applicator that touches your face, it feels way cooler than just the cream alone. Like, sure, the gel itself is cooling, but when you use your fingers, the temperature drops a bit. But with that applicator (you can see it in the photo), massaging your face feels even more refreshing. So when I use it in the morning before makeup, it reduces any puffiness and cools down my skin, making my makeup go on smoother. And at night, after washing my face, using it feels like it lifts and tightens my skin and pores — my skin feels revived after a long day. Plus, finishing up with a massage using this product not only gives you that cool sensation but also instantly hydrates, keeping your skin moist all the way until the next morning. I’m seriously so happy with it!
B&A *** | January 9, 2026
Since this product is clinically tested, it keeps my skin hydrated for a long time right after applying, and my skin felt super smooth too. The texture is soft and it absorbs quickly without any stickiness, leaving a fresh finish. What I really loved is that it combines both brightening and wrinkle-improving benefits, so it feels like I’m tackling skincare in one easy step! The coolest thing? The cooling sensation. If you pop it in the freezer for an hour, it’s insanely refreshing! This patented cooling gel cream doesn’t freeze even at -27°C, and the moment you put it on, you can actually feel your skin temperature drop, with a nice boost in firmness. It also comes with a cooling applicator, so massaging it on helps reduce puffiness too. It’s like an all-in-one for face and body. 👍 Definitely recommend this for calming the skin in summer or when you’re feeling tired and want a quick lifting boost.
B&A *** | January 7, 2026
The BNA Ice Lifting Cream is perfect for summer—such a refreshing cooling cream. As soon as you apply it, your skin temperature drops instantly and that heat just disappears. Even if you keep it in the freezer, it won’t freeze solid, so you can take it out and apply it cool right away. The hyaluronic acid deeply hydrates from within, and the ceramides lock in that moisture all day, keeping your skin super hydrated with no dryness. The Cica PDRN calms sensitive skin without any irritation and also boosts elasticity, making your skin feel noticeably smoother. If you want cooling, hydration, and elasticity care all in one, this is definitely the product to try!
B&A *** | January 7, 2026
What I loved most is that even when I put it in the freezer, it never actually freezes, so it’s always perfectly cool to use! It’s super refreshing and quickly brings down my skin temperature, and I definitely noticed my puffiness going away fast. I’ve tried a bunch of face coolers before, but this is the first one that comes with a cream, and the cream doesn’t freeze either, so the whole experience feels great. Plus, it has Cica PDRN for soothing, and contains adenosine and niacinamide, which are approved by the Korean FDA for skin benefits, so I feel extra confident using it!












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It also contains adenosine, which is approved by the Korean FDA for its functional benefits—I think it really helps with skin elasticity. Niacinamide has always worked really well for me, and this product totally delivered—my skin looks brighter and I haven’t had any breakouts.
With the weather being so hot lately, cooling down my skin is super important, and this product gives that quick cooling effect right away. It feels like my skin is instantly recharged with moisture and the moisture barrier is getting strengthened. Overall, I honestly think my skin’s elasticity is improving a lot!
During those scorching summer days when my face gets all red and irritated, rubbing this on felt so refreshing and soothing. It honestly felt like a total game changer. It’s a dual-functional product that brightens and helps with wrinkles, so it’s perfect for me in my 40s. I squeeze out a bit of the gel cream, gently massage it into my skin, and it really helps define my facial contours, shrinks my pores, and leaves my skin hydrated and super smooth. I can’t believe I just found out about this now!
With the summer heat causing pores to expand and extra need for brightening, this product couldn’t come at a better time—I’m loving it!