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seoulive is committed to providing the highest quality K-beauty products and ensures that all items are shipped in perfect condition.
Defective or Incorrect Items: If you receive a defective or incorrect product, you may request a return (refund) within 30 days of receiving your package. In such cases, seoulive will cover all return shipping costs and any additional fees.
Change of Mind (Dubai Return Center): Unlike other global services, we allow returns for a change of mind, provided the product remains unopened and unused. However, for change-of-mind returns, the round-trip shipping costs (original shipping fee + return pick-up fee) will be deducted from your refund.
Refund Process: Approved refunds will be processed via the original payment method and may take approximately 2 to 15 business days.
To initiate a return, please submit a 1:1 Inquiry to the seoulive Customer Service Center with the following details:
seoulive does not offer direct exchange services at this time. If you wish to exchange an item, please return the original item (if eligible) for a refund and place a new order. Actual product colors may vary slightly depending on your device settings and individual skin tones.
For further inquiries, please contact our [1:1 Customer Service Center].
B&A *** | January 14, 2026
I tried this out, and the moment I applied it, my skin felt an instant cool burst that actually lowered the temperature! It’s a cooling gel cream with a patented technology that won’t freeze even at -27°C, so the texture is thicker and not watery, which made it super comfortable to use even in the summer. Using the patented cooling applicator to massage it in really helps with absorption, leaving my skin feeling smooth and hydrated for a long time. My friends also say it’s great for reducing puffiness before makeup and that their skin feels instantly firmer right after using it. Personally, I keep it in the fridge to amp up the cooling effect—it’s awesome for de-puffing and calming my skin in the morning. Perfect for summer! :)
B&A *** | January 12, 2026
I love how this product gives me cooling, lifting, and soothing effects all at once. If I pop it in the freezer for a bit before using, it really helps calm down redness and that heated feeling on my skin. Plus, the applicator is super soft and works like a little massage tool, so it’s great for reducing puffiness on my face too!
B&A *** | January 11, 2026
I’ve been looking for a product like this forever, and I finally found it! This whitening and wrinkle-improving dual-function ice lifting cream is clinically tested, and the moment I put it on, my skin instantly feels a refreshing cooling sensation like the temperature literally drops. It’s got this patented cooling gel formula that doesn’t freeze even at -27°C, so it’s not watery but nicely thick—perfect for summer because it doesn’t feel heavy or greasy. When I use the patented cooling applicator to massage it in, it absorbs super well, leaving my skin smooth and hydrated for hours. My friends also say things like, “It’s great for reducing puffiness before makeup,” and “You can really feel the firming effect right away.” I like to pop it in the fridge for an extra chill, which makes it even better for de-puffing and calming my skin in the morning. Definitely a summer must-have! :)
B&A *** | January 9, 2026
Even though you can see little beads of moisture forming on the surface like in the photo, check out this texture that comes out… seriously, it’s unreal. It glides out smoothly without freezing up, and when I spread it on, my skin instantly feels super hydrated and looks so smooth. Another thing I found really cool was the applicator that touches your skin. I rolled and massaged it on my super sensitive, easily irritated skin for like 30 minutes, and the applicator stayed cool the whole time! It seriously helps with calming and reducing puffiness💟 This is exactly what I needed, so why didn’t I find it sooner? ㅠ It’s got brightening and anti-wrinkle effects, so I’m definitely gonna use it long-term and see the results~.~












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One little thing—I forgot it in the freezer for a while, and the handle got way too cold, so I had to wrap it in a tissue or cloth to use it comfortably. But that’s easy to fix by just adjusting how you store it, so not a big deal at all :)
Definitely give Before & After a try—I highly recommend it!